Companies value their customer services and thrive to keep customers happy. It plays an important role within any organisation as it the consumers first point of call.
Some companies let you speak to a real person and some may have an automated system that can give you pre-recorded information or let you leave a message, and then the company will get back in touch with you.
How to get in touch
You can get in touch by various means. Contact information is available on the website. You can also get in touch by phone, depending on what department you require there may be multiple numbers to choose from or the main number will give you options that will let you choose which department. You can also email; the email address will be available on the website. The email address may vary depending on which department you are trying to email. You can also write to, you are able to find the postal address on the website. Contact information is also available on social media, where you can also get in contact from.
Reasons to Call Customer Services.
People call customer support for a variety of reason and to make sure companies meet expectations they setup customer support centres and staff to deal with an issue or questions their customers may have.
Companies value their customer services and thrive to keep customers happy. It plays an important role within any organisation as it the consumers first point of call.
Some companies let you speak to a real person and some may have an automated system that can give you pre-recorded information or let you leave a message, and then the company will get back in touch with you.
Some of the main reason people call customer support are listed below.
- If you are looking to make an order for an item or service.
- If you have a question about a product or service.
- If you are unhappy with the service or product you have received.
- If you have a general enquiry.
- If you need to check details or make a change to your account.
- If you need to confirm and order.
- To confirm a delivery date.
- If you need a refund on a product or service.
- If you have a question about returning an item or cancelling an order.
How to Make a Complaint
Sometimes you have to make a complaint, whether it’s about bad service you received, a faulty product or maybe a delivery never arrived. Most companies have a complaints procedure and usually the first point of call is the company’s customer support, if they can’t help they well be able to transfer you to the correct department and log your complaint.
It’s important to complain correctly to make sure the complaint is dealt with the right way and you receive the result you wanted. Below is a guide on the dos and don’ts on complaining.
Make sure you do it quick.
Don’t wait for ages to make a complaint, the quicker you do it the better, if you leave it to long they may ask why you have waited so long to make the complaint and the sooner you do it the quicker you can have the problem resolved.
How to make the most out of calling customer support.
Calling customer support can sometimes be quite a lengthy and complicated process, so if you want to know how to get the best out of your calls to customer support for companies please read the following.
Stay Calm.
We all know that customer services can be frustrating but keeping your cool is very important. Not only will it be able to help you stay on track and make sure you stick to why you originally phoned without losing track by getting annoyed or frustrated but the advisor on the end of the call might have received 100s of calls that day from disgruntled customers and to have one that is polite and explains what they need without losing their cool may actually make them go that bit extra to help resolve your issue.
Plan what you are going to say.
This is very important. If you call up customer services and don’t explain what you want correctly or if you keep talking about other unrelated matters it could take you a lot longer to get your problem resolved and you might have got off track and completely forgot what you had originally called for.
Write down what you want to say and check the internet to see what resolutions other customers have had by the same companies, so you know what you want out of it.
Don’t forget about Social Media.
Many companies now have an online social presence and are very handy to get customer support. If they can’t help you directly they will be able to give you the correct contact details for the department you need to speak to or speak to them on your behalf.
Speak to a real person.
A lot of companies will put you through to an automated information line or ask you to fill in an online contact form, but it usually best to speak to a real person who can go through the matter with you without the need of messaging back and forth over days.
Have the details ready.
If you are calling about something you ordered, make sure you have the order number and order date ready. If it’s a general enquiry or a query about a specific topic make sure you know what you want to ask in advance with as much detail as possible.
Do some research.
You can check the internet to see if people have had similar questions or issues about companies and products and see how it resolved for them. That way you know what to expect when calling.
Escalate and details.
If you don’t feel you have received the right information or that your issue hasn’t been resolved correct or to your satisfaction, you can ask them to escalate you call so that someone in a higher position can handle it instead. Also make sure you ask for the operator’s name and note a time of your call.